It seems like Nexon Korea is still taking its own sweet time solving the mass hack “event” which happened a few months back (link). On 23rd and 24th earlier this month, a number of high level MapleStory accounts were hacked with equipments and currency stripped. Although the numbers were small, players posted on various places on the Internet and warned fellow Maplers to take precaution and proceed to authenticate their accounts.What was Nexon doing?
Apparently, the incident happened near the weekend and after office hours. Yes, Nexon Korea’s customer service center is not a 24-hours one. I have worked as a GM in a much smaller MMO company, and even we have games covered for 24-hours.
After the weekend, Nexon claimed the hacked players’ computer might hae been infected with trojan and stuff, but admitted the supposedly on-going security upgrades in Nexon’s infrastructures might have caused irregularities, giving the hackers a chance to access MapleStory’s database. The affected players will be suitably reimbursed. Seems like Korea’s top gaming company is the bottom in terms of security.